What causes this error

Dave D · Postby **Dave D** » Mon Sep 17, 2018 2:16 pm

Job runs about 30 minuets and then this comes up

Postby **mongerdesigns** » Mon Sep 17, 2018 4:31 pm

Can you email me your LOG file? You can get to it by going to EDIT, VIEW PROFILES FOLDER, then go up one directory. It's the file called SOLUSCONTOUR.LOG

Jewelermdt · Postby **Jewelermdt** » Tue Sep 18, 2018 12:14 am

I had an update request this weekend. You??? It may have changed your usb ports. They should be set to always on. Not to go idle. If they go idle you loose connection to printer or projector.

Postby **mongerdesigns** » Tue Sep 18, 2018 12:25 am

According to the log, the usb connection was lost. Could be the power saving setting, or could be a bad cable. I suggest changing the cable and checking your power saving settings.

What causes this error

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