Stuck on home cycle, motors won't turn

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gemologist
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Stuck on home cycle, motors won't turn

Postby gemologist » Wed Jan 17, 2018 3:58 pm

it is very dry now in my building as it is winter and static is a problem. when I finished a print I went to remove build plate and got a slight static shock and heard the printer reset chime. after that printer stuck.
please advise. also, so you know, I have reset solos, cleared memory, rebooted computer and updated to v1.9 also tried to move motors in CW but to no avail.

need help asap please

RE
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mongerdesigns
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Re: Stuck on home cycle, motors won't turn

Postby mongerdesigns » Wed Jan 17, 2018 7:53 pm

We fixed this over the phone. Had to reflash the firmware.
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3dsculptor
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Re: Stuck on home cycle, motors won't turn

Postby 3dsculptor » Thu Jan 18, 2018 7:17 am

Mine is also stuck at the home and won't move. How do you reflash the firmware?
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reify
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Re: Stuck on home cycle, motors won't turn

Postby reify » Thu Jan 18, 2018 3:22 pm

Hi,

Did you remove the vat and build platform when homing?
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mongerdesigns
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Re: Stuck on home cycle, motors won't turn

Postby mongerdesigns » Thu Jan 18, 2018 5:37 pm

3dsculptor wrote:Mine is also stuck at the home and won't move. How do you reflash the firmware?


That's not necessarily the same case. Please make sure to remove the resin tank and build plate before homing.

To fix this, please turn off the power from the back, and turn the long Z screw by hand until the arm is up about half way. Exit the Contour software, unplug the USB cable from the back of the printer and press the little reset button next to it. Then plug the cable back, turn on the power, open Contour and run the home cycle again. Whenever running the home cycle please make sure the build plate and the resin tank are completely removed.
Monger Designs a.k.a. Monger
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3dsculptor
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Re: Stuck on home cycle, motors won't turn

Postby 3dsculptor » Thu Jan 18, 2018 8:50 pm

Thank you, I will try that.
kghjewelry
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Re: Stuck on home cycle, motors won't turn

Postby kghjewelry » Sat Jan 27, 2018 12:26 am

I had the same issue. I will go down but won't return to home. I tried your reset but it remains down.
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mongerdesigns
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Re: Stuck on home cycle, motors won't turn

Postby mongerdesigns » Sat Jan 27, 2018 1:48 am

You tried moving it up by hand by turning the z screw and it remains down?
Monger Designs a.k.a. Monger
http://www.mongerdesigns.com

Junction3d - Official US Distributor for the SOLUS 3D PRINTER
http://www.junction3d.com

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kghjewelry
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Re: Stuck on home cycle, motors won't turn

Postby kghjewelry » Sat Jan 27, 2018 7:32 pm

it moves with my hand. It does everything but once it goes down it stays down and the motor does not revers to move back up.
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mongerdesigns
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Re: Stuck on home cycle, motors won't turn

Postby mongerdesigns » Sat Jan 27, 2018 8:05 pm

If that's the case, then it could either be your tilt motor that has gone bad (if it's the old motor) or the tilt sensor.

Please contact me via email if you would like to send your machine in for diagnostics and repair.
Monger Designs a.k.a. Monger
http://www.mongerdesigns.com

Junction3d - Official US Distributor for the SOLUS 3D PRINTER
http://www.junction3d.com

Follow us on Instagram!
https://www.instagram.com/junction3d/

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